CLIENT VOICES
What it's like to work with us and where we add the most value.
Andrew Horton
Exec Board Director
British Council
Complex markets and organisations are not a problem for this team to negotiate.
They excel at stakeholder engagement, are avid listeners, and will always engage with your team to the max. They are good fun to work with and took both feedback and challenges positively.
planaria.black’s involvement in our digital enablement strategy accelerated our journey to digital transformation.
Their perceptive observations meant that we were challenged to justify our thinking which led to a true customer-centric focus.
Simon Harrow
Chief Operating Officer
IGO4
Their innovative and creative approach to problem-solving is world-class, and we have been consistently impressed by their ability to think outside the box and produce customer-centric propositions to even the most complex challenges.
What sets them apart is their incredible ability to combine strategic vision, empathy, and deep expertise.
They engage with genuine humility, a collaborative nature, and an optimistic outlook. They go above and beyond to ensure that we are happy with the results and are incredibly responsive and attentive, no matter how time-pressured.
Sajedah Rustom
CEO AJW Technique
AJW Aviation
If you’re looking for an experienced partner to support a strategic assessment of a business or product/ service solution, look no further.
Complex markets, competing challenges, and buying dynamics were easily understood.
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A comprehensive feasibility analysis was undertaken evaluating the business case, market entry options, competitive landscape, customer dynamics, Target Operating Model, and go-to-market considerations.
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All were delivered within a tight timescale and presented effectively to the Board.
Pardeep Duggal
Head of Digital
E.ON
Andrew works epically fast without losing the detail.
He challenges the status quo by bringing fresh insight and customer experience benchmarking. There’s always a clear direction supported by robust evidence using proven methodologies.
If you’re looking for capable, energetic, and outcome-driven driven Andrew is a great partner.
Mark Beesly
Head of Digital & CX
Jaguar
A unique approach to insights, innovative frameworks and game-changing strategy is what the team brought to our recent CX collaboration.
Happy to challenge and be challenged.
They delivered a genuine depth of original thinking, and vision for our customer app, at a surprising pace.
Priyesh Ranmal
Head of Digital Experience
Natwest
I worked with Paul for several years across transformation strategies and innovation projects for the bank’s SME business.
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Strategic in thought, and rapid in action, he helped galvanise our teams around single-minded visions and drove evidence-based proposition design and product innovations.
He brings an invaluable balance between a consultative mindset and getting stuff done, to drive business growth.
